Considerations When Choosing a VoIP Provider

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It’s a fact that VoIP services are exploding right now. There are many options to choose from, which makes for healthy competition. There are also so many different abilities you have with VoIP that just aren’t possible with mobile or traditional solutions such as completely free phone calls, device flexibility, and so on. Here are a few things to keep an eye out for when making your choice.

International Call Rates

If making International calls is one of the main reasons you want to use a VoIP service, then comparing the rates offered between different providers carefully. VoIP services are one of the best ways to call internationally of course, since the rates are usually a fraction of what they are for traditional and mobile providers. But even still, there’s no reason you shouldn’t shop around a bit based on your needs. Some providers may have cheaper rates to particular countries you need to call than others, for example.

Call Quality

Every company has different needs when it comes to call quality, and it’s important that you check your provider to make sure that their quality matches up. For example, if your company primarily uses phone calls internally for staff members, then quality may not be something you need very much. But if you need to handle a lot of customer service calls, then quality could be critically important and you’ll want to pay a little more to make sure that the quality is where you need it to be.

Security

Security is often a concern for VoIP companies because of the nature of the Internet, so this is another variable quality. If you really don’t care whether anyone listens in on your calls due to their banal nature, then you can probably get away without using any encryption as long as you aren’t obligated to do so. But, on the other hand, the more important your privacy is, and the more obligations you have, the more you want to worry about having a good encryption rate. A 256 AES version is near top of the line, for example.

Many companies have to sign non-disclosure agreements for working with other companies, and you might have the responsibility of protecting customer information. If you don’t use proper encryption for VoIP then you could be liable for damages. Examples of services that have to worry about this a lot are counseling services that operate over the phone. These calls are confidential, so if they are leaked out you could be in serious trouble.

Reliability

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The Internet can be a bit of an unreliable place in terms of connection. So if you need to make sure you’re dropping as few calls as possible, it’s worth looking at what steps each VoIP provider is taking to make sure your calls stay rock solid.

Overall, there are going to be some pros and cons about every provider. The important thing is to get what you want for the amount of money you’re prepared to pay.

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